Shipping & Delivery Policy

Last updated: 10 Sep 2025

1. General Information 

At NovaGreenWorld (NGW), we aim to deliver your products safely and on time. This policy explains how we handle shipping, delivery times, and related matters.

2. Shipping Areas 

  • Currently, we provide delivery within Malaysia.

  • We are preparing for international shipping in the near future. Please stay updated via our website and social media.

3. Delivery Time 

  • Local orders (Malaysia): Estimated 3–7 business days after order confirmation.

  • International orders (future): Delivery times vary by destination and courier. Estimated 7–21 business days.

  • Delays may occur due to public holidays, customs clearance, or courier issues.

4. Shipping Fees 

  • Shipping fees are calculated based on location, weight, and courier service.

  • Any applicable fees will be communicated clearly before confirming your order.

5. Order Tracking 

  • Once shipped, you will receive tracking details (if provided by the courier).

  • For assistance, please contact us via WhatsApp or email.

6. Delivery Issues

  • NGW is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

  • If your package is lost or damaged, please contact us immediately with your order details.

7. Contact Us 

For any shipping-related questions:

📧 Email: connect@novagreen.world
📞 Tel / WhatsApp: +6014 852 8626

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