7. \u653f\u7b56\u66f4\u65b0\u00a0<\/strong><\/h2>\nNGW \u4fdd\u7559\u968f\u65f6\u66f4\u65b0\u672c\u9000\u6b3e\u4e0e\u9000\u8d27\u653f\u7b56\u7684\u6743\u5229\u3002\u4efb\u4f55\u66f4\u6539\u5c06\u53d1\u5e03\u5728\u672c\u9875\u9762\u4e0a\u3002<\/p>","protected":false},"excerpt":{"rendered":"
Refund & Return Policy Last updated: 10 Sep 2025 1. General Policy At NovaGreenWorld (NGW), we take pride in providing high-quality, plant-based personal care products. If you are not fully satisfied with your purchase, please review our return and refund guidelines below. 2. Eligibility for Returns\u00a0 We accept returns if: The product is defective, damaged, or incorrect upon delivery. You contact us within 7 days of receiving the product. The product is unused, unopened, and in its original packaging (except for damaged\/defective cases). 3. Non-Returnable Items For safety and hygiene reasons, we cannot accept returns of: Opened or used products Products purchased during clearance or promotional sales (unless defective) 4. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method (or other agreed method). Refunds may take 7\u201314 business days depending on your payment provider. 5. Exchanges If you received a defective or incorrect item, we will arrange a replacement at no extra cost. 6. How to Request a Return Please contact us via WhatsApp or email with the following details: Order details (date, product, quantity) Reason for return or refund Photo evidence (for defective\/damaged items) \ud83d\udce7 Email: connect@novagreen.world\ud83d\udcde Tel \/ WhatsApp: +6014 852 8626 7. Policy Updates\u00a0 NGW reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3062","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/pages\/3062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/comments?post=3062"}],"version-history":[{"count":5,"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/pages\/3062\/revisions"}],"predecessor-version":[{"id":4187,"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/pages\/3062\/revisions\/4187"}],"wp:attachment":[{"href":"https:\/\/novagreen.world\/zh\/wp-json\/wp\/v2\/media?parent=3062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}